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5. Order Management
An order management module tracks orders from receipt to delivery. This piece of the ERP feeds all orders to the warehouse, distribution center or retail store after customers place them and tracks their status as they’re prepared, fulfilled and shipped to the customer. The order management module prevents orders from being lost and boosts on-time delivery rates to keep customers happy and cut unnecessary expenses for expedited shipping.
More advanced order management applications can help a company determine the most cost-effective option for fulfilling an order—a store vs. a warehouse vs. a third-party fulfillment partner, for example—based on available inventory and the buyer’s location.
